FitNation by Echelon
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
FitNation by Echelon Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FitNation by Echelon has 1.7 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros.
Cons: Customer service is awful, Never delivered, No product delivered or communication.Recent recommendations regarding this business are as follows: "DO NOT BUY ECHELON/FITNATION", "have people available", "Don’t return anything, they’ll rip you off!", "Don’t hold your breath!", "N/A.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FitNation by Echelon has 1.7 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros.
Cons: Customer service is awful, Never delivered, No product delivered or communication.Recent recommendations regarding this business are as follows: "DO NOT BUY ECHELON/FITNATION", "have people available", "Don’t return anything, they’ll rip you off!", "Don’t hold your breath!", "N/A.".
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Temecula, California
NO CUSTOMER SERVICE
Still within warranty, this Flexbike Ultra developed a hammering noise, which grew louder and more consistent with use. I asked for help troubleshooting and ways to fix it, and they asked for a video.
So I sent them a video clip demonstrating the issue. The next day they sent me an email saying that this case was closed! I emailed again, requesting help to fix this; they then stated that I would be hearing from "technical support" in 24-72 hours. I heard nothing.
I called again, requesting a supervisor/manager and spoke to somebody in Bulgaria who said they would escalate this case. Again, nothing. This went on for 6 weeks. They have literally NO customer service whatsoever, even with multiple emails/calls in which they repeatedly tell you the same thing over and over.
Check trustpilot for real reviews. Echelon/Fitnation does not honor their warranty.
User's recommendation: DO NOT BUY ECHELON/FITNATION
Fort Lauderdale, Florida
Have question
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Remote
- No pros
- Customer service is awful
Preferred solution: Let the company propose a solution
User's recommendation: have people available
Bow, New Hampshire
Tefund
User's recommendation: Don’t return anything, they’ll rip you off!!!
Bow, New Hampshire
Refund
- No rrefund
Preferred solution: Full refund
User's recommendation: Don’t hold your breath!
Virginia Beach, Virginia
What voltage does treadmill require?
User's recommendation: N/A.
Product not received
- No product delivered or communication
- Never delivered
Preferred solution: Full refund
User's recommendation: Poor customer service and no product availability but the funds were withdrawn for payment
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Your chat person did NOT help at all and charging a $1 to get a question answered is shady and ridiculous!